We have prepared several workshops to choose the most suitable for you to enhance both of your self and career development path. These are series of practical and hands-on workshops that make sure we put theories into action.
• Recognize the innate entrepreneurial potential within themselves;
• Understand the many ways in which entrepreneurship can manifests itself in different walks of life;
• Are better able to recognize and assess opportunities in their environments;
• Are willing to have big dreams and take responsibility for pursuing those dreams;
• Appreciate the role than entrepreneurial behavior can play in enhancing their lives and the lives of others;
• Become better creative problem solvers;
• Develop a strong knowledge base and set of tools that enables them to act on creative and innovative ideas;
• Recognize the critical importance of values and ethics when engaged in entrepreneurial activities.
• Identify your own leadership strengths and areas to improve;
• Understand the importance of credibility, and living fundamental values;
• Inspire others around a common vision of the future;
• Identify and try new approaches needed for growth;
• Build collaboration, teamwork and trust, to help others excel;
• Value and recognize the accomplishments of others;
• Apply the leadership practices to a current business challenge.
• Recognise what 'customer service excellence' really means - to you and your customers;
• Understand the logic behind spending more on valuable customers, rather than "one-size-fits-all" marketing;
• Understand and shape the role of each employee in the customer value chain;
• Identify 'best practice' in managing different customer situations, including complaints;
• Motivate and maintain morale in front-line customer service staff and teams;
• Integrate all aspects of your organisation to manage and exceed customer expectations;
• Develop, motivate and inspire customer-value staff to deliver high quality consistently;
• Measure and assess how well customer service standards and objectives are being achieved;
• Overcome internal communication barriers;
• Form stronger relationships with individual customers through interactive Customer Centric (CC) processes and standards.
• Increase job satisfaction and morals among employees;
• Increase employee motivation;
• Increase efficiencies in processes, resulting in financial gain;
• Increase capacity to adopt new technologies and methods;
• Increase innovation in strategies and products;
• Reduce employee turnover;
• Enhance company image, e.g., conducting ethics training (not a good reason for ethics training!);
• Risk management, e.g., diversity training.
• How to write more efficiently and effectively;
• Plan, draft and edit important documents including memos, business letters, reports, and email;
• Write with purpose, so there is no doubt what the reader's next action should be.
• Have an awareness of self as a leader and a role model;
• Promote engagement; commitment; respect and dignity for all regardless of status; influence and advocacy;
• Engage in institutional democratic processes;
• Understand the importance of the role of team leader;
• Understand the impact of their own leadership style and adapt it accordingly;
• Develop behaviours that are sustainable and effective;
• Analyse their own team;
• Develop a high performance team on return to the workplace;
• Understand the importance of effective communication;
• Understand the importance of motivation, coaching and delegating;
• Manage their personal stress and recognize stress in others;
• Develop an Action Plan for use in the workplace.
• Understand problems and the creative problem solving process;
• Identify types of information to gather and key questions to ask in problem solving;
• Identify the importance of defining a problem correctly;
• Identify and use four different problem definition tools;
• Write concrete problem statements;
• Use basic brainstorming tools to generate ideas for solutions;
• Evaluate potential solutions against criteria, including cost/benefit analysis and group voting;
• Perform a final analysis and solution.
On completion of the course delegates will be able to:
• Recognise the basic principles of negotiation and the need to negotiate in a sustainable way;
• Analyse their negotiation style and develop confidence in win/win;
• Recognise the various stages of effective negotiation;
• Develop a coherent case and set clear objectives;
• Recognise whether they are being cooperative or competitive;
• Utilise effective interpersonal skills;
• Develop the ability to listen and be listened to;
• Develop calm and objectivity throughout the negotiation process;
• Use negotiation skills in a variety of situations;
• Deal with hostility and negotiate acceptable solutions;
• Develop strategies to ensure positive outcomes;
• Develop an Action Plan for use in the workplace.
You will learn:
• Understanding how communications work;
• Gaining active listening and responding skills;
• Seeing things from other points of view;
• Managing your assumption more effectively;
• Understanding your own strengths;
• How others may see you;
• Looking at body language;
• Increasing confidence;
• Difficult people or situations.
You will learn how to:
• Prepare and deliver winning business presentations that have a laser like focus on the key messages that are most likely to influence and persuade your audience;
• Grab and hold audience attention right from the start with breathtakingly simple ideas and techniques;
• Develop business presentation content that makes real connections with your audience enabling you to influence and persuade key decision makers;
• Use vocal and body language techniques to create and re-enforce compelling messages;
• Eliminate distractions and noise from your visuals, focusing audience attention on your key messages that matter;
• Reduce and control nerves to present with a calm, clear, confident manner;
• Unleash the power of 'less is more'.
• Improve Employee Morale and Cooperation;
• Increase Profitability and Efficiency;
• Enhance Planning, Quality Assurance and Quality Control Measures;
• Improve Leadership and Team-building Skills.
• Started training delivery at the age of 17 as the youngest trainer in Egypt.
• Joined many Training Companies where he delivered Business and Personal Development courses.
• Assigned as a Teaching Assistant at the American University in Cairo in the Entrepreneurship Class, Business Department.
• Was president and founder of a charity organization at the age of 18.
• Delivered over 25000 hours of training and development courses and sessions.
• Facilitated a whole conference for high school junior students with AIESEC AUC concerning personal development, Leadership and future career path.
• Co-founder and operation manager of a new International company in the Hand-made Industry.
• Lecturer and HR agent in a training corporate based in UK and franchised in Egypt.
• Grade A International TEFL certified teacher and trainer from the International college of Waldenburg, UK, Class 2017.
• A direct approach trained language teacher.
• Assigned as a Teacher and trainer for kids, teenagers, and adults in several schools and companies in Krakow, Poland.